Pizza Hut Case Study Example | Topics and Well Written Essays - 4250 words

Pizza Hut - Case Study Example The study utilized primary and secondary data. The primary data will come from the interviews of Pizza Hut Manager and customers, while the secondary data will come journal articles, internet websites, newspapers, textbooks and academic and industry professionals. Although there has been a lot of research on customer behavior and customer dissatisfaction, there is less study on customer satisfaction, this according to Shultz and Bailey in 2000. What are the reasons behind gambling on a study regarding simple satisfaction Loyal consumers do not leave a store or a restaurant for better services in another place (Anderson and Fornell, 1994). At the very minimal effort the other companies will just beat services offered. The main key component that a company should implement is to maintain their loyal customers. In order to maintain and gain loyal consumers is through providing high quality standards of products and services so that there will be a very minimal chance that the customer needs will not be fulfilled. Indeed, it is a common knowledge that there are difficulties in understanding the truth behind consumer needs, even if these requirements in advance the consumer can and will alter them without any reason at all. Customer Satisfaction According to the study of Kekre, Mayuram and Srinivasan in 1995, a successful company utilizes market analysis in order to understand the needs of their clients and provide satisfaction to them. This company should not just value profit and gains but also the satisfaction of their clients through this they can make the performance of their company strong and will implicate success. If a business organization desires to examine it themselves, they should observe the particular aspects like business contacts, reputation, advertising and their brand name, these aspects can help identify consumer satisfaction (Barbeschi, 2002). After identifying these aspects, the quantity of customer satisfaction a firm has and in which venues, strategic approaches can be formulated to guide the company to be more competitive. In the study of Carol and Reichheld in 1992, relationship marketing should be implemented. This type of marketing can establish in creating a long-term connection with customers instead of individual business deals. A firm having a full grasp of the consumer's needs as they go through their life phases. Its emphasis is a wide variety of products or services to their present clients, as it is necessary to them (Berry et al., 1988). At the same time Berry in 1983 acknowledges that relationship marketing can be implemented when there are options to select from, when the consumer makes their

Saudi Arabian press during the occurrence of the events in Bahrain Dissertation

Saudi Arabian press during the occurrence of the events in Bahrain from 14th February to 16th March 2011 - Dissertation Example Content analysis, in relation to the Bahrain’s conflict, of the two leading Saudi Arabian newspapers namely, Alriyadh and Alyoum was carried out by employing a constructed week approach for the entire period of occurrence of these events. The results of this content analysis revealed that the coverage of the events in Bahrain by the Saudi Press was, to a great extent, dependent on the Saudi Press Agency as a result of the constraints imposed over the press in the kingdom by the Saudi Arabian information policy. The news related to the Bahraini events mostly appeared to be positive in tone and also, tended to support the agenda and interests of the government of Saudi Arabia linked to the political and democratic position of Bahrain that particularly involve the status of the shiahs in the country. The findings of the content analysis deduced that the Saudi press failed to play its ideal role in the coverage of the events in Bahrain since it was extensively monitored, regulariz ed and censored and thereby, was not completely free and trustworthy. Thus, it is recommended that the press regulations should not be imposed by an external body instead they should better come from the press itself.

Management Plannin in Global Crossing Essay Example | Topics and Well Written Essays - 1000 words

Management Plannin in Global Crossing - Essay Example Among the various services offered are those in its ‘Fast Track’ program, such as dedicated internet, on-demand video and audio conferencing, long distance services and VOIP. Two programs offer customers the ability to market the services under their own name brand or through co-branding. Physical locations include Pennsylvania, Indiana, California, Florida, and New York in the US. Overseas locations include Argentina, Great Britain, Ireland and Hong Kong. Extensive cable networks, phone lines, routers, servers and technical equipment must be maintained at an optimum level to provide the extensive services that the organization offers. There are communications experts, IT professionals, financial managers and customer service representatives that must work efficiently to maintain all the accounts that are served. Executives and top decision makers must determine current market demand based on information provided by managers of marketing and sales. They must then make de cisions about infrastructure such as whether certain networks in specific locations should be upgraded. They rely heavily on the technical managers to assist with tasks in this area. Decision makers must also determine future needs of current customers, based on technology trends and usage. Decisions on what types of services and how they will be delivered are critical.

Saudi Arabian press during the occurrence of the events in Bahrain Dissertation

Saudi Arabian press during the occurrence of the events in Bahrain from 14th February to 16th March 2011 - Dissertation Example Content analysis, in relation to the Bahrain’s conflict, of the two leading Saudi Arabian newspapers namely, Alriyadh and Alyoum was carried out by employing a constructed week approach for the entire period of occurrence of these events. The results of this content analysis revealed that the coverage of the events in Bahrain by the Saudi Press was, to a great extent, dependent on the Saudi Press Agency as a result of the constraints imposed over the press in the kingdom by the Saudi Arabian information policy. The news related to the Bahraini events mostly appeared to be positive in tone and also, tended to support the agenda and interests of the government of Saudi Arabia linked to the political and democratic position of Bahrain that particularly involve the status of the shiahs in the country. The findings of the content analysis deduced that the Saudi press failed to play its ideal role in the coverage of the events in Bahrain since it was extensively monitored, regulariz ed and censored and thereby, was not completely free and trustworthy. Thus, it is recommended that the press regulations should not be imposed by an external body instead they should better come from the press itself.

The Hecksher Ohlin Theory Essay Example | Topics and Well Written Essays - 1500 words

The Hecksher Ohlin Theory - Essay Example The Hecksher - Ohlin model developed by Eli Hecksher and Bertil Ohlin in the 1920s, explores the possibility of two nations operating at the same level of efficiency, benefiting by trading with each other. The H-O model incorporates a number of realistic characteristics of production that are left out of the simple Ricardo's model. Recall that in the simple Ricardo's model only one factor of production, labor, is needed to produce goods and services (Krugman, 1997). The productivity of labor is assumed to vary across countries, which implies a difference in technology between nations. It was the difference in technology that motivated advantageous international trade in the model (Suranovic, 2003). According to the Hecksher-Ohlin Theory, capital refers to the physical machines and equipment that is used in production. Thus, machine tools, conveyers, trucks, forklifts, computers, office buildings, office supplies, and much more, is considered capital. All productive capital must be owned by someone. In a capitalist economy most of the physical capital is owned by individuals and businesses. In a socialist economy productive capital would be owned by the government. ... This model makes the following assumptions: 1. There are no obstructions to trade i.e. no trade controls, transport costs etc. 2. Both commodity and factor markets are perfectively competitive. 3. There are constant returns to scale. 4. Both the countries have the same technology and hence operate at the same level of efficiency. 5. There are two factors of production - labor and capital. Both are perfectly immobile in inter-country transfers, but perfectly mobile in inter-sector transfers. According to this theory, there are two types of products - labor intensive and capital intensive. Two countries operating at the same level of efficiency can, and do, benefit from trade due to the differences in their factor endowments. The labor-rich country is likely to produce labor-intensive goods, while the country rich in capital is likely to produce capital-intensive goods. The two countries will then trade I these goods and reap the benefits of international trade. The Hecksher-Ohlin model has also got some drawbacks. First and foremost, it assumes that factor endowments remain constant but they can be developed through innovation (Jain, 2000). Second, with many countries imposing minimum wage laws, factor prices may change to an extent, that a labor-rich country may find it cheaper to import labor-intensive goods than to produce them locally. An economist named Wassily Leontief has pointed out that, the exports of United States were more labor-intensive than capital-intensive despite that fact that the United States is a capital-rich country. It is worth emphasizing here a fundamental distinction between the Hecksher-Ohlin model and the Ricardian model. Whereas the Ricardian model assumes that production technologies differ

Comparasion Wks Essay Example for Free

Comparasion Wks Essay Indiana Common Core Standards: †¢Analyze the representation of a subject or a key scene in two different artistic mediums, including what is emphasized or absent in each treatment. †¢Analyze various accounts of a subject told in different mediums, determining which details are emphasized in each account. †¢Cite strong and thorough textual evidence to support analysis of what the text says explicitly as well as inferences drawn from the text. †¢Determine a central idea of a text and analyze its development over the course of the text, including how it emerges and is shaped and refined by specific details; provide an objective summary of the text. Part One Directions: Use the following criteria to compare the film Simon Birch to the short story The Scarlet Ibis. Simon BirchScarlet IbisSimilarities/Differences Characters †¢Main characters †¢Protagonist/Antagonist †¢Round/Flat †¢Static/Dynamic †¢Evidence—use a quote from the text AND a line from the story to back up your answerSimon and joe Doodle and his big brotherThey erre both narrated by the second character Plot †¢Setting impact on plot (if any) †¢Events †¢Evidence Motivations †¢Characters †¢Same/different? †¢Evidence Tries to say that he is gods instrument Point of view †¢First or third person? †¢Limited or omniscient? †¢Evidence First person First personThey were both in first person and the narrator wasn’t the main character it was the second character Symbols †¢Symbols in story †¢Symbols in movie †¢Symbols that are similar in both †¢Anything left out? †¢EvidenceHis baseball cards and the armadillo The scarlet ibisThey both mean something to the main characters Theme †¢Theme of the movie †¢Theme of the story †¢Similarities in theme? †¢Differences in theme? †¢Evidence Setting †¢Setting of the story †¢Setting of the movie †¢Similarities in setting? †¢Differences in setting? †¢EvidenceI think that is takes place in the 1950’s? Because of the cars that was in the movie I dont know They both take place in the past Irony †¢Irony and type present in story †¢Irony and type present in movie †¢Similarities †¢Differences †¢EvidenceHe loved to play baseball and he loved joes mom but he killed her with a baseball that he hit into foul territory Situational irony Dramatic irony because when the scarlet ibis died we new that doodle was soon going to die Both of the main characters die

Definitions and Concepts in Economics Studies

Definitions and Concepts in Economics Studies Task 1 a. Definition of economic. Economics is a social science researches the production and consumption of goods and the transfer of wealth in human society. Economics explains human behavior as a relationship between ends and scarce means which have alternative uses. Therefore, economics is the study of trade-offs when selecting between alternative sets of decisions involved. (Study Economics 101, 2014) Purpose of its activities. The main purpose of economic activity is the production of goods and services to satisfy consumer’s needs and wants. To meet the needs of the people to use both as a way of life but also to meet their ever-growing demand for a better lifestyle or standard of living. (Norsafiah, 2012) Economic problems. The basic economic problem is about scarcity and choice since there are only a limited amount of resources available to produce the unlimited amount of goods and services which human, people wants and needs. Because of scarcity, various economic decisions must be made to allocate resources efficiently. (Norsafiah, 2012) Definition: Needs: Needs are the things we must possess in order to survive food, water, and clothing. (Norsafiah, 2012) Wants: Things that human would like to have in order to improve the status in life. Having limited resources leads to why we encounter this problem. (Norsafiah, 2012) Scarcity: Resulting from the lack of availability in resources, from people’s insatiable wants, or from a combination of the two. (Norsafiah, 2012) Choice: Resources are scarce and most of our wants are extensive, a choice has to be made about how to use scarce resources in the best way. Based on the choice, the highest-value option will be forgone and this is called ‘opportunity cost’. (Norsafiah, 2012) Example of economic problem nowadays: i. Land Land includes all natural resources such as water, soil, natural oil and metal ores. (Norsafiah, 2012) Natural resources are either renewable or non-renewable depending on whether or not they replenish naturally. Natural resources are materials and components can be found within the environment. Every man-made product is composed of natural resources. Due to increasing scarcity but also because the exportation of natural resources is the basis for many economies. (Norsafiah, 2012) ii. Labor Labor includes all physical and mental effort such as construction labour import from Bangladesh, Myanmar and Vietnam to occupy the emptied position to do the labour work. Since, the local tend to choose blue collar job that has more stable income and less risk compare to construction labour work. (Norsafiah, 2012) iii. Capital Capital includes machinery and other items that go into further production such as the latest technologies that needed to use in construction process that only available at other region. In order to use the technologies need to import it and it cost more including the transportation cost , skill labour cost that only few of them knows to operate the technologies and other unexpected cost. (Norsafiah, 2012) iv. Enterprise Enterprise is the art of combining the other three factors in the production process. (Norsafiah, 2012) b. Discuss and outline a comparison between Supply and Demand. Supply Demand Definition The willingness and ability of sellers to produce and offer to sell different quantities of goods at different prices during a specific time period. (Ksamouce, 2014) The willingness and ability of buyers to purchase different quantities of a good at different prices during a specific time period. (Ksamouce, 2014) Laws As the price of good rises, the quantity supplied of the good rises, and as the price of a good falls, the quantity supplied of the good falls. (Ksamouce, 2014) As the price of a good rises, the quantity demanded of the good falls and as the price of a good falls, the quantity demanded of the good rises. (Ksamouce, 2014) Equation Pp =Ss Ss =Dd Theoretical operations As the price increases, other things constants, a producer becomes more willing to supply the good. Price act as signals to existing and potential suppliers about the rewards for producing various goods at higher price attract resources from lower-valued uses. Higher price also increase the producer’s ability to supply the goods. Since, producers face higher marginal cost of production, they must receive a higher price for that output in order to be able to increase the quantity supplied. Substitution Effect When a Price of a good increase, its relative price makes consumers less willing to purchase this good. Income Effect When the prices of a good increases – real income declines – reduces the ability to buy good – decline in quantity demanded Example Sugar factory willing and able to supplied sugar and sell 1000 packet during Hari Raya season at RM 2.50 per packet. P(RM) Supply Qty no(Demand) Mirae demand for comic by saying that she is willing and able to buy 30 comic a month at RM 8 per comic. P(RM) Supply Qty no(Demand) Task 2 â€Å"It is best to think the cost-benefit analysis approach as a way of organizing thought rather than as a substitute for it.’ – Michael Drummond- Cost Analysis Benefit Cost Analysis Benefit estimates and totals up the equivalent money value of the benefits and costs to the community of projects. (Watkins, Valley Alley, ET, 2014) It has been established as a tool for use by the government in making their social and economic decisions. While it also measures costs and benefits to the community of adopting a particular course of action such as constructing a highway. Cost Analysis Benefit a decision making device for evaluating activities that not priced by the market by attempts to stimulate a market result in areas where the market does not operate to establish prices or to quantify and include in estimates of cost and benefits to the client but also the community. (Norsafiah, 2012) Example: Improvements in transportation often involve saving time. The question is how to measure the value of time saved. The value should not be merely what transportation planners think time should be worth or even what peoplesay their time is worth. The value of time should be that which the public reveals their time is worth through choices involving tradeoffs between time and money. (Watkins, Valley Alley, ET, 2014) Task 3 Definition of â€Å"Price Mechanism† by Adam Smith. Adam Smith defines the invisible hand of the price mechanism in which the hidden hand market operates in a competitive market through the pursuit of resources allocated selfish best interest of the community. (Riley, 2012) Theory Price mechanism is a term used to describe the means by which millions of decisions taken by consumers and businesses interact to determine the allocation of scarce resources between competing uses. (Riley, 2012) Theprice mechanism plays three important functionsin a market: Signaling function They adapt to indicate where resources are needed, and where they do not. If prices rise due to high demand from users, this is a signal to the supplier to increase production to meet higher demand. Prices go up and down to reflect scarcities and surpluses. (Riley, 2012) Transmission of preferences Through their choices consumers send information to producers about the changing nature of needs and wants. (Riley, 2012) Rationing function Prices serve to ration scarce resources when market demand exceeds supply. (Riley, 2012) Example RON95 petrol and diesel was increased by 20 sen to MYR2.10 a liter (+ 10.5%) and MYR2.00 per liter (+ 11.1%), effective September 3, 2013 fuel prices were last raised in July / Dec 2010 (5.7 %).The expected impact of this 3 Sep fuel price hike to be small on the earnings of research coverage. Sectors directly impacted would be the building materials which are the steel and cement that consume relatively more gas and electricity than the other sectors. (Maybank IB Research, 2013) Higher diesel prices will lead to higher costs in managing construction machinery or heavy equipment and transportation costs are higher for construction materials. Building material prices could still rise due to the increase in transportation costs. Most contractors have however been associated raw material cost increases in their construction projects. (Maybank IB Research, 2013) Task 4 a. Definition of ‘competition’ in business. Competition in which every seller tries to get what othersellersare looking at the same time:sales,profit, andmarket shareby offering a combination of the best practices of price, quality and service. If market information flows freely, competition plays a regulatory function in the supply and demand balance. (Business Dictionary, 2014) b. Factor affecting the economics of an organization Demand and Supply Demand and supply are the two main factors that affect the working of any business model. Demand is the will and ability of consumers to buy certain commodities, while supply is the ability of the business to provide for the demand. Example, mobile phones embedded with latest technologies introduced in the market, it will have a higher price because of the demand in the market. Prices will continue to rise if the supply does not meet demand. (Buzzle.com, 2014) Economic Growth and Development Economic growth set financial sum society as a whole is showing total income and development of the money invested in long-term channel up gradation. Among all the economic factors, the development is one of the most important, as a business that has to meet the demands of society in terms of a dynamic economy. For example, luxury brands performed well during the economic upturn, more than the companies that produce significant deals. (Buzzle.com, 2014) Income and Employment Important aspect of the economy that affect business operations, is the density of employment and income levels. The per capita income and density of employment determines the rate of demand, density of demand, and also the purchasing power of the people. For example, during the development of the economy, there are jobs that generate income that allows people to have a stronger purchasing power. On the other hand, as the density of employment and income levels dropped in the recession, peoples purchasing power is reduced. (Buzzle.com, 2014) c. Source of finance. Source of finance Example Internal (raised from within the organisation) Owner’s investment Retained profits Sale of stock Sale of fixed assets Debt collection External (raised from an outside source) Bank Loan Bank Overdraft Additional Partners Share Issue Leasing Hire Purchase Mortgage Trade Credit Government Grants Task 5 SP Setia Sdn Bhd has decided to develop massive residential projects in Greater Klang Valley area after considering the factors of rate of return and the cost benefits analysis conducted. a. Definition of financing source Money available for a business to spend in the form of cash, liquid securities and credit. Before going into business, entrepreneurs need to obtain sufficient financial resources to operate efficiently and well enough to encourage success. (Business Dicionary, 2014) Types of sources based on the project Source of finance Use Source of finance Retained profits Retained earnings in the company and not paid to shareholders as dividends. Retained earnings are widely regarded as the source of the most important long-term finance for business. (Aashfield, 2009) Bank Loan This is money borrowed at an agreed rate of interest over a set period of time. This is a medium or long-term source of finance. (Aashfield, 2009) Bank Overdraft This is where the business is allowed to be overdrawn on its account. This means they can still write cheques, even if they do not have enough money in the account. This is a short-term source of finance. (Aashfield, 2009) Additional Partners This is sources of finance suitable for a partnership business. The new partner’s can contribute extra capital. (Aashfield, 2009) Mortgage This is a loan secured by property. Businesses will own the property once the final payment is made. This is a long-term source of finance. (Aashfield, 2009) Government Grants Government organisations such as Invest NI offer grants to businesses, both established and new. Usually certain conditions apply, such as where the business has to locate. (Aashfield, 2009) b. Propose a financing source suitable for the project. Based on the SP Setia Sdn Bhd massive residential projects in Greater Klang Valley area, I propose to use Retained profits, Bank Loan, and Additional Partners as multiple financing sources. The reason I choose to use multiple financing source because this project is massive project and it needed more resource, if just rely on one source is not enough to cover the whole cost of project. (Aashfield, 2009) Firstly, by uses retained profit method SP Setia Sdn Bhd using their internal source, these earnings are readily available to the management and directors dont have to ask outsiders for finance.Retained earnings are cheaper than external equity because the floatation costs, brokerage costs, underwriting commission are other issue expenses are eliminated. Relying on retained earnings eliminates the fear of ownership dilution and loss of control by the existing shareholders. Retained earnings carry positive connotation as compared to equity issue as far as stock market is concerned. (Shenoy, 2012) In addition, applying for a bank loan because they offer a set repayment spread over a period of time which is good for the budget. Therefore, to maintain the project operating cash flow, and making it easier for SP Setia Sdn Bhd to cover unexpected expenses. Thus, SP Setia Sdn Bhd are able to make payments on their loans using the new income earned from businesses grow. (Bolander, 2011) Lastly, use partnering the ability to raise funds may be increased, both because two or more partners may be able to contribute more funds and because borrowing capacity may be greater. Prospective employees may be attracted to the business if given the incentive to become a partner. Partnerships can benefit from a combination of complementary skills of two or more people. Have a broader knowledge, skills and contacts. Partnerships can be cost-effective as each partner specializes in certain aspects of their business. There are opportunities for income splitting, the advantages of particular interest because of the tax savings generated. (Koppel, 2009) In conclusion, I propose on using multiple financing source such as Retained profits, Bank Loan, and Additional Partners to finance the massive residential projects in Greater Klang Valley area since rely on one source is not enough to cover the whole cost of project. 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